Last Updated: October 1, 2020
This Data Processing Addendum, including its schedules and appendices (collectively, the “DPA”), forms part of the Master Subscription Agreement or other written agreement between Inkit Inc. and the Customer (the “Agreement”) for the purchase of Inkit’s Services (as defined in the Agreement).
By entering into the Agreement, the Customer enters into this DPA on behalf of itself and, to the extent required under applicable Data Protection Laws and Regulations, its Authorized Affiliates, if and to the extent Inkit processes Personal Data for which such Authorized Affiliates qualify as the Controller. For the purposes of this DPA only and except where indicated otherwise, the term “Customer” includes the Customer and its Authorized Affiliates. All capitalized terms not defined in this DPA have the meanings given to them in the Agreement.
In the course of providing the Services to the Customer pursuant to the Agreement, Inkit may Process Personal Data on behalf of the Customer, and the parties hereby agree to comply with the following provisions with respect to any Personal Data, each acting reasonably and in good faith.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
“Authorized Affiliate” means any of the Customer’s Affiliates that (i) is subject to the data protection laws and regulations of the European Union, the European Economic Area, their member states, or the United Kingdom, and (ii) is permitted to use the Services pursuant to the Agreement.
“CCPA” means the California Consumer Privacy Act 2018, Cal. Civ. Code § 1798.100, et seq., and its implementing regulations, as the same may be amended from time to time.
“Controller” means the entity that determines the purposes and means of the Processing of Personal Data.
“Customer Data” has the meaning given to it in the Agreement.
“Data Protection Laws and Regulations” means all laws and regulations, including GDPR and CCPA, applicable to a party in its use or provision of the Services in connection with the Processing of Personal Data under the Agreement.
“Data Subject” means the identified or identifiable natural person to whom Personal Data relates.
“Data Subject Right” means any right afforded to a Data Subject under Data Protection Laws and Regulations, including the rights to access, rectify, and restrict the Processing of Personal Data, to erasure (including the right to be forgotten), to data portability, to object to the Processing of Personal Data, and to not be subject to automated individual decision-making.
“Effective Date” means the last date set forth beneath the parties’ signatures on the signature page below or, in the event that the Agreement is entered into electronically and this DPA is not signed but rather incorporated into the Agreement by reference, the date that the Agreement is entered into.
“GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
“Personal Data” means any information relating to an identified or identifiable natural person where such data is Customer Data.
“Personal Data Breach” means a security breach leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored, or otherwise Processed by Inkit or its Sub-Processors in connection with the Agreement, of which Inkit becomes aware.
“Processing” means any operation or set of operations that is performed on Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, otherwise making available, alignment, combination, restriction, erasure, or destruction.
“Processor” means the entity that Processes Personal Data on behalf of the Controller.
“Security, Privacy, and Architecture Datasheet” means the Security, Privacy, and Architecture Datasheet for the Services attached to this DPA as Schedule 1, as may be updated from time to time.
“Standard Contractual Clauses” means the agreement between the Customer and Inkit pursuant to the European Commission’s decision (C(2010)593) of 5 February 2010 on Standard Contractual Clauses for the transfer of personal data to processors established in third countries that do not ensure an adequate level of data protection, a copy of which can be found at www.inkit.com/legal#Standard-Contractual-Clauses-Processors.
“Sub-Processor” means any Processor engaged by Inkit.
“Supervising Authority” means an independent public authority that is established by an EU Member State pursuant to the GDPR.
2.1. Roles of Parties; Details of Processing. The parties hereby acknowledge and agree that: (a) with regard to the Processing of Personal Data, the Customer is the Controller and Inkit is the Processor; and (b) Inkit will engage Sub-Processors pursuant to the requirements set forth in Section 5 (Sub-Processors) below. The subject matter of Processing of Personal Data by Inkit is the provision of the Services pursuant to the Agreement. The duration of the Processing, the nature and purpose of the Processing, and the types of Personal Data and categories of Data Subjects Processed under this DPA are further specified in Schedule 2 (Details of the Processing) to this DPA.
2.2. Customer’s Processing of Personal Data. The Customer shall, in its use of the Services, Process Personal Data in accordance with the requirements of Data Protection Laws and Regulations. For clarity, the Customer’s instructions for the Processing of Personal Data shall comply with Data Protection Laws and Regulations. The Customer has sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which the Customer acquired the Personal Data.
2.3. Inkit’s Processing of Personal Data. Inkit shall treat Personal Data as Confidential Information and shall only Process Personal Data on behalf of the Customer and in accordance with the Customer’s documented instructions for the following purposes: (a) Processing in accordance with the Agreement and applicable Order Forms; (b) Processing initiated by users of the Customer’s account in their use of the Services; and (c) Processing to comply with other documented reasonable instructions provided by the Customer (e.g., via email) where such instructions are consistent with the terms of the Agreement. Inkit will Process Personal Data in compliance with applicable Data Protection Laws and Regulations, provided that Inkit will not be in violation of this contractual obligation if Inkit's Processing of Personal Data in non-compliance with applicable Data Protection Laws and Regulations is due to the Customer.
3.1. Data Subject Requests. Inkit shall, to the extent legally permitted and to the extent Inkit is able to identify that the request comes from a Data Subject whose Personal Data was submitted to the Services by the Customer, promptly notify the Customer if Inkit receives a request from a Data Subject in relation to the exercise of any Data Subject Right (“Data Subject Request”). Inkit shall not respond to a Data Subject Request without the Customer’s prior written consent, except to confirm that such request relates to the Customer, to which the Customer hereby agrees. Taking into account the nature of the Processing, Inkit shall assist the Customer by providing appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of the Customer’s obligation to respond to a Data Subject Request under Data Protection Laws and Regulations.
4.1. Confidentiality. Inkit shall ensure that its personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data, have received appropriate training on their responsibilities, and have executed written confidentiality agreements. Inkit shall ensure that such confidentiality obligations survive the termination of the personnel engagement.
4.2. Reliability. Inkit shall take commercially reasonable steps to ensure the reliability of any Inkit personnel engaged in the Processing of Personal Data.
4.3. Limitation of Access. Inkit shall ensure that Inkit’s access to Personal Data is limited to those personnel performing Services in accordance with the Agreement.
4.4. Data Protection Officer. Inkit shall comply fully with its obligations with respect to the employment of a data protection officer as required under Data Protection Laws and Regulations.
5.1. Appointment of Sub-Processors. The Customer acknowledges and agrees that: (a) Inkit’s Affiliates may be retained as Sub-Processors; and (b) Inkit and Inkit’s Affiliates respectively may engage third-party Sub-Processors in connection with the provision of the Services. Inkit or an Inkit Affiliate has entered into a written agreement with each Sub-Processor containing data protection obligations not less protective than those in this DPA with respect to the protection of Personal Data to the extent applicable to the nature of the Services provided by such Sub-Processor.
5.2. List of Current Sub-Processors and Notification of New Sub-Processors. A current list of Sub-Processors for the Services is available to the Customer at www.inkit.com/legal#Sub-Processors. Such Sub-Processor list includes the identities of those Sub-Processors, their country of location, and the type of processing they perform. Inkit shall provide, through the aforementioned URL, a mechanism for the Customer to subscribe to notifications of any new Sub-Processors that will Process Personal Data in connection with the Services and the Customer shall subscribe to such notifications. Provided that the Customer subscribes, Inkit shall send to the Customer notification of any new Sub-Processor prior to authorizing such Sub-Processor to Process Personal Data in connection with the Services.
5.3. Objection Right for New Sub-Processors. The Customer has the right to object to Inkit’s use of a new Sub-Processor by notifying Inkit promptly in writing within 10 business days after Inkit’s issuance of the notice in accordance with Section 5.2. In the event the Customer objects to a new Sub-Processor, as permitted in the preceding sentence, Inkit will use reasonable efforts to make available to the Customer a change in the Services or recommend a commercially reasonable change to the Customer’s configuration or use of the Services to avoid Processing of Personal Data by the objected-to new Sub-Processor without unreasonably burdening the Customer. If Inkit is unable to make available such change within a reasonable period of time, which shall not exceed 30 days, the Customer has right to terminate the applicable Order Form(s) with respect only to those Services that cannot be provided by Inkit without the use of the objected-to new Sub-Processor, by providing written notice to Inkit. Inkit will refund to the Customer any prepaid fees covering the remainder of the term of such Order Form(s) following the effective date of termination with respect to such terminated Services, without imposing a penalty for such termination on the Customer.
5.4. Liability for Sub-Processors. Inkit is liable for the acts and omissions of its Sub-Processors to the same extent Inkit would be liable if performing the services of each Sub-Processor directly under the terms of this DPA.
6.1. Controls for the Protection of Customer Data. Inkit shall maintain appropriate technical and organizational measures for protection of the security (including protection against Personal Data Breach), confidentiality, and integrity of the Customer Data, as set forth in the Security, Privacy, and Architecture Datasheet attached hereto as Schedule 1. Inkit regularly monitors compliance with these measures. The Customer is responsible for reviewing the information made available by Inkit relating to data security and making an independent determination as to whether the Services meet the Customer’s requirements and legal obligations under Data Protection Laws and Regulations. The Customer acknowledges that the security measures described within the Security, Privacy, and Architecture Datasheet are subject to technical progress and development and that Inkit may update or modify such document from time to time, provided that such updates and modifications do not result in a material decrease of the overall security of the Services during a subscription term.
6.2. Customer Data Incident Management and Notification. Inkit maintains the security incident management policies and procedures specified in the Security, Privacy, and Architecture Datasheet and shall notify the Customer without undue delay after becoming aware of a Personal Data Breach in connection with the Services. In such event, Inkit shall provide information to the Customer necessary to enable the Customer to comply with its obligations under Data Protection Laws and Regulations. The content of such communication to the Customer will: (a) include the nature of Processing and the information available to Inkit; and (b) take into account that, under applicable Data Protection Laws and Regulations, the Customer may need to notify regulators or individuals of the following: (i) a description of the nature of the Personal Data Breach including, where possible, the categories and approximate number of individuals concerned, and the categories and approximate number of Personal Data records concerned; (ii) a description of the likely consequences of the Personal Data Breach; and (iii) a description of the measures taken or proposed to be taken to address the Personal Data Breach, including, where appropriate, measures to mitigate its possible adverse effects. Inkit shall make commercially reasonable efforts to identify the cause of such Personal Data Breach and take those steps as Inkit deems necessary and reasonable in order to remediate the cause of such Personal Data Breach to the extent the remediation is within Inkit’s reasonable control. The obligation to remediate the cause of a Personal Data Breach does not apply to Personal Data Breaches that are caused by the Customer, users of the Customer’s account, or third-party Vendors.
6.3. Third-Party Certifications and Audits. Inkit has obtained the third-party certifications and audits set forth in the Security, Privacy, and Architecture Datasheet. Upon the Customer’s written request at reasonable intervals and subject to the confidentiality obligations set forth in the Agreement, Inkit shall allow for and contribute to audits and inspections (“Audits”) conducted by the Customer (or the Customer’s independent, third-party auditor that is not a competitor of Inkit and that is subject to confidentiality obligations substantially similar to those set forth in the Agreement) by providing any information regarding Inkit’s compliance with the obligations set forth in this DPA in the form of a copy of Inkit’s then most recent third-party audits or certifications, as applicable, that Inkit makes available to its customers generally. The Customer may perform an Audit remotely or on-site, up to one time per year, with at least three-week advance written notice, unless otherwise required by the Customer’s regulators or applicable law. If the Customer requests an on-site Audit, the following terms apply: (a) such Audit will be limited to facilities operated by Inkit and shall not exceed one business day; (b) before the commencement of any such on-site Audit, the Customer and Inkit will mutually agree upon the scope and timing of the Audit; (c) the Customer shall reimburse Inkit for actual expenses and costs incurred in connection with such Audit; and (d) the Customer shall promptly notify Inkit with information regarding any non-compliance discovered during the course of an Audit.
7.1. Inkit shall permit the Customer to export its Customer Data as set forth in the Agreement and shall delete the Customer Data in accordance with the Agreement, applicable laws, and the Security, Privacy, and Architecture Datasheet.
8.1. Relationship between Inkit and Customer’s Authorized Affiliates. The parties acknowledge and agree that, by executing the Agreement, the Customer enters into this DPA on behalf of itself and, as applicable, in the name and on behalf of its Authorized Affiliates, thereby establishing an independent DPA between Inkit and each such Authorized Affiliate, subject to the provisions of the Agreement and this Section 8 and Section 9. Each Authorized Affiliate agrees to be bound by the obligations under this DPA and, to the extent applicable, the Agreement. For clarity, an Authorized Affiliate is not and does not become a party to the Agreement and is only a party to this DPA. Any access to and use of the Services by Authorized Affiliates must comply with the terms of the Agreement and any violation of the terms of the Agreement by an Authorized Affiliate shall be deemed a violation by the Customer.
8.2. Communication. The Customer that is the contracting party to the Agreement will remain responsible for coordinating all communication with Inkit under this DPA and shall make and receive any communication in relation to this DPA on behalf of its Authorized Affiliates.
8.3. Rights of Authorized Affiliates. Where an Authorized Affiliate enters into a DPA with Inkit, it will, to the extent required under applicable Data Protection Laws and Regulations, be entitled to exercise the rights and seek the remedies under this DPA, subject to the following:
8.3.1. Except where applicable Data Protection Laws and Regulations require the Authorized Affiliate to exercise a right or seek a remedy under this DPA against Inkit directly by itself, the parties agree that: (i) solely the Customer that is the contracting party to the Agreement shall exercise any such right or seek any such remedy on behalf of the Authorized Affiliate; and (ii) the Customer that is the contracting party to the Agreement shall exercise any such rights under this DPA not separately for each Authorized Affiliate individually but in a combined manner for all of its Authorized Affiliates together.
8.3.2. The parties agree that the Customer that is the contracting party to the Agreement shall, when carrying out an onsite Audit, take all reasonable measures to limit any impact on Inkit and its Sub-Processors by combining, to the extent reasonably possible, several Audit requests carried out on behalf of different Authorized Affiliates in one single Audit.
9.1. Each party’s (and all of its Affiliates’) liability, taken together in the aggregate, arising out of or related to this DPA, and all DPAs between Authorized Affiliates and Inkit, whether in contract, tort, or under any other theory of liability, is subject to the “Limitation of Liability” section set forth in the Agreement, and any reference in such section to the liability of a party means the liability of that party and all of its Affiliates under the Agreement and all DPAs together.
10.1. Data Protection Impact Assessment. Upon the Customer’s request, Inkit shall provide the Customer with reasonable cooperation and assistance needed to fulfill the Customer’s obligation under the GDPR to carry out a data protection impact assessment related to the Customer’s use of the Services, to the extent the Customer does not otherwise have access to the relevant information and to the extent such information is available to Inkit. Inkit shall provide reasonable assistance to the Customer in the cooperation or prior consultation with the Supervisory Authority (as defined in the GDPR) in the performance of its tasks relating to this Section 10.1, to the extent required under the GDPR.
10.2. Infringement Instructions. Inkit shall immediately inform the Customer if, in Inkit’s opinion, a Customer instruction infringes GDPR.
10.3. Transfer Mechanisms for Data Transfers. As of the Effective Date, with regard to any transfers of Personal Data under this DPA from the European Union, Switzerland, the European Economic Area, their member states, or the United Kingdom to countries that do not ensure an adequate level of data protection within the meaning of Data Protection Laws and Regulations of the foregoing territories, to the extent such transfers are subject to such Data Protection Laws and Regulations, Inkit makes available the following transfer mechanisms, which apply, in the order of precedence as set out below, if applicable:
10.3.1. The EU-US and Swiss-US Privacy Shield frameworks, so long as Inkit remains self-certified to such frameworks;
10.3.2. The Standard Contractual Clauses, in accordance with the following terms:
10.3.2.1. For purposes of the Standard Contractual Clauses, when and as applicable, the Customer and any applicable Authorized Affiliates are each the data exporter, and the Customer’s signing of this DPA or an Agreement referencing this DPA, or a Customer’s Affiliate signing an Order Form under an Agreement referencing this DPA, will be treated as signing the Standard Contractual Clauses and their appendices. Inkit’s signature on this DPA or an Agreement referencing this DPA will be treated as signing the Standard Contractual Clauses and their appendices. Details required under the Standard Contractual Clauses’ Appendix 1 are available in Schedule 2 to this DPA and under the Standard Contractual Clauses’ Appendix 2 are outlined in Schedule 1 to this DPA. In the event of any conflict or inconsistency between this DPA and the Standard Contractual Clauses, the Standard Contractual Clauses will prevail.
10.3.2.2. Section 5 of this DPA represents the Customer’s express consent regarding existing and new Sub-Processors under Clause 5(h) of the Standard Contractual Clauses. Copies of the Sub-Processor agreements that must be provided by Inkit to the Customer pursuant to Clause 5(j) of the Standard Contractual Clauses may have all commercial information, or clauses unrelated to the Standard Contractual Clauses or their equivalent, removed by Inkit beforehand; such copies will only be provided by Inkit upon the Customer’s written request.
10.3.2.3. Audits pursuant to Clause 5(f) and Clause 12(2) of the Standard Contractual Clauses will be carried out in accordance with Section 6.3 of this DPA.
10.3.2.4. The parties agree that the certification of deletion of Personal Data that is described in Clause 12(1) of the Standard Contractual Clauses will only be provided by Inkit to the Customer upon the Customer’s written request.
11.1. The following shall apply to the extent the Customer is subject to the CCPA:
11.1.1. All references to Data Protection Laws and Regulations in this DPA shall be deemed to include a reference to the CCPA;
11.1.2. All references to Personal Data in this DPA shall be deemed to include Personal Information, as defined in the CCPA, provided such data is Customer Data;
11.1.3. All references to “Controller” in this DPA shall also be deemed to be references to “Business,” as defined in the CCPA;
11.1.4. All references to “Processor” in this DPA shall also be deemed to be references to “Service Provider,” as defined in the CCPA;
11.1.5. Any capitalized term used in this Section 11 but not defined herein shall have the meaning set forth in the CCPA.
11.2. Inkit shall not Sell any Personal Information.
11.3. Inkit shall Process Personal Information solely as set forth in Section 2.3 (the “Business Purpose”) and shall not retain, use, or disclose the Personal Information for any purpose other than the Business Purpose.
11.4. Inkit does not receive any Personal Information from the Customer as consideration for Inkit’s provision of the Services.
11.5. Inkit certifies that it understands the restrictions set forth in this Section 11 and will comply with them.
Schedule 1: Inkit’s Security, Privacy, and Architecture Datasheet
Schedule 2: Details of the Processing
Inkit Security, Privacy, and Architecture Information Security Datasheet
(effective as of August 2020; subject to change without notice)
Introduction. The purpose of this document is to provide high-level information to Inkit’s Customers regarding Inkit’s commitment to security and data protection.
Inkit’s Corporate Trust Commitment. Inkit is committed to achieving and maintaining the trust of its Customers. Inkit’s goal is to be as transparent as possible with its Customers in offering security and similar protections to meet and even exceed expectations in today’s modern computing world.
General Policy. Inkit has a documented information security policy that all employees must read and acknowledge. This policy is reviewed and updated annually. Security policy development, maintenance, and issuance is the responsibility of Inkit’s CTO.
Inkit’s Infrastructure. Inkit currently hosts the Services in the United States with Google Cloud Platform in its US-Central data center. For Customers who have their Customer Data stored in Europe, that is hosted with Google Cloud Platform in its Belgium data center.
Third-Party Architecture. Inkit may use one or more third-party content delivery networks to provide the Services and to optimize content delivery via the Services. Content items to be served to subscribers or end-users, such as images or attachments uploaded to the Services, may be cached with such content delivery networks to expedite transmission. Information transmitted across a content delivery network may be accessed by that content delivery network solely to enable these functions.
Audits, Certifications, and Regulatory Compliance. Inkit is planning ISO 27001 and SOC 2 compliance. Inkit also self-certifies to the EU-US and Swiss-US Privacy Shield Frameworks and is HIPAA compliant.
1. Organization Security. Inkit’s CTO is responsible for the overall security of the Services, including oversight and accountability. Inkit’s contracts with third-party hosting providers include industry-standard information protection requirements.
2. Asset Classification and Logical Access Control. Inkit maintains an inventory of essential information assets, such as servers, databases, and information. All Customer Data is classified by Inkit as confidential. All Inkit servers run Ubuntu LTS. Inkit adopts the principle of least privilege for all accounts running application or database services, as well as with its own staff. For example, Inkit’s Customer Success Managers only have access to the regions for which they are directly responsible. Inkit maintains separate development, staging (or sandbox), user acceptance testing, and production environments. Access to each environment and within each environment is strictly controlled. Access to Inkit’s servers are controlled via revocable SSH keys managed via configuration management and rotated at least annually. All accessing of Inkit’s servers or Customer Data is logged and can only be accessed through Inkit’s VPN, which uses multi-factor authentication. Database access is controlled via 32- and 64-character password. Inkit’s HR onboarding and off-boarding processes handle provisioning and de-provisioning of accounts and access.
3. Personnel Security. All employees at Inkit sign confidentiality agreements when their employment begins. Inkit conducts background checks of its employees as part of its onboarding process. All Inkit employees are informed of and agree to comply with Inkit’s security policies and practices as a part of their initial onboarding. System administrators, developers, and other users with privileged usage receive special and ongoing training and are subjected to additional background screening.
4. Physical and Environmental Security. Access to Inkit facilities is controlled by 24-hour security. All Inkit offices are protected by locked access and are under 24-hour video surveillance. All Inkit employee workstations are encrypted and password protected, and all Inkit user accounts require two-factor authentication. Data centers and servers are managed and controlled by Google Cloud Project. Details on the security applicable to these facilities can be found at https://cloud.google.com/terms/data-processing-terms. Inkit employees have no access to any of these data centers.
5. Policies and Logging. The Services are operated pursuant to the following procedures to enhance security:
6. Intrusion Detection. Inkit monitors system, user, and file behavior across its infrastructure using a host based Intrusion Detection System. Alerts are monitored by Inkit’s Security Team 24/7. Additionally, Inkit may analyze data collected by users’ web browsers (e.g., device type, screen resolution, time zone, operating system version, browser type and version, system fonts, installed browser plug-ins, enabled MIME types) for security purposes, including to detect compromised browsers, to prevent fraudulent authentications, and to ensure that the Services function properly.
7. Security Logs. All Inkit systems used in the provision of the Services, including firewalls, routers, network switches, and operating systems, log information to their respective system log facility or a centralized syslog server (for network systems) in order to enable security reviews and analysis. Inkit has automated alerts and searches for such logs.
8. System Patching and Configuration Management. Inkit patches its servers and rebuilds its entire cloud infrastructure from configuration management systems on a regular basis, which ensures that the latest patches are applied and that Inkit “resets” back to a known, clean state. Inkit’s configuration management system regularly applies patches via Linux repositories. Inkit uses Chef configuration management tool to automate this entire process and its entire infrastructure. Inkit maintains multiple environments and tests all changes in containerized development environments and in live staging environments before making changes to production environments.
9. Vulnerability Management. Inkit’s infrastructure and applications are continuously scanned by a vulnerability management system. Alerts are monitored and addressed monthly by Inkit’s Security Team. Inkit also maintains a list membership to various CVE vulnerability mailing lists. Patches and critical and high vulnerabilities are remediated no later than 30 days following discovery. Inkit uses static code analysis tools during the build process (such as Brakeman and bundler-audit) to perform static security analysis.
10. Third-Party Penetration Testing. Inkit undergoes a third-party penetration test of the Services on an annual basis.
11. Monitoring. For technical monitoring, maintenance, and support processes, Inkit uses a combination of tools to ensure that processes and servers are running properly, including but not limited to:
12. Customer Access Control. The Services include a variety of security controls. These controls include:
13. Development and Maintenance. Inkit uses tools such as GitHub and Jenkins to effectively manage the development lifecycle. During testing, Inkit generates sandbox accounts and fake data for testing. Inkit does not use production data in sandbox accounts. Application source control is provided using private GitHub repositories. Inkit has controls in place to ensure that all code must be approved before being merged to Inkit’s main code branch; only the CTO and approved employees are granted access to promote code to production. Inkit developers receive additional security training as part of their onboarding and undergo regular and periodic security training during the term of their employment. Inkit maintains a list of core security principles for engineering and high-level guidelines on security topics for secure software development.
14. Malware Prevention. Inkit adopts the principle of least privilege for all accounts running application or database services. Proper change management ensures that only authorized packages are installed via a package management system containing only trusted software, and that software is never installed manually. All Inkit employee computers have virus scanners installed and updated definitions sent out from a central device management platform.
15. Information Security Incident Management. Inkit maintains security incident management policies and procedures. Inkit has 24x7x365 on-call incident management staff. Inkit uses tools such as PagerDuty to ensure complete coverage with defined escalation policies. Inkit maintains a Security Incident Response Plan to be enacted in the event of an incident.
16. Data Encryption. The Services use industry-accepted encryption products to protect Customer Data and communications during transmissions between a Customer's network and the Inkit Services, including 256-bit TLS Certificates and 4096-bit RSA public keys at a minimum. Inkit audits the TLS ciphers used in connection with the provision of the Services with third-party security auditors to ensure that anonymous or weak ciphers are not used. Such audits also confirm that the Services do not allow client renegotiation, support downgrade attack protection and forward secrecy. Data that is shipped to Google Cloud Platform is encrypted in transit and also at-rest using AES-256 encryption via Google’s managed encryption key process. Where use of the Services requires a Customer to provide access to third-party services (e.g., an API key to access a customer’s email service provider to enable the sending of email through the Inkit Services), Inkit performs additional encryption of that information.
17. Return and Deletion of Customer Data. The Services allow import, export and deletion of Customer Data by authorized Users at all times during the term of a Customer’s subscription, subject to the terms of the Agreement. Following termination or expiration of the Services, Inkit securely overwrites or deletes Customer Data within 60 days following any such termination, in accordance with the Agreement, applicable laws, and the Documentation.
18. Reliability and Backup. All networking components, SSL accelerators, load balancers, web servers, and application servers are configured in a redundant configuration. All Customer Data submitted to the Inkit Services is stored on a primary database server with multiple active clusters for higher availability. All database servers replicate in near real-time and are backed up on a regular basis. Backups stored on backup media are encrypted using AES-256 encryption. Backups are verified for integrity.
19. Business Continuity Management and Disaster Recovery. Inkit has a written Business Continuity and Disaster Recovery Plan, which is tested annually. Inkit has tested database backups and failovers as part of such plan. Backups are encrypted and stored in Google Cloud Platform provided backup services.
20. Mobile Device Management Policies. Inkit uses Mobile Device Management (“MDM”) platforms to control and secure access to Inkit resources on mobile devices such as phones, tablets, and laptops. Inkit uses Rippling for its phone and tablet MDM policy and enforces common security settings such as, but not limited to, encryption, lock screen passwords, password expiration, display timeouts, and remote location and remote wipe. Furthermore, Inkit uses Rippling for laptop and desktop management to enforce common security settings, including, but not limited to, hard disk encryption, security patches, and remote location and remote wipe capabilities.
21. Contacts. Inkit’s Security Team can be reached at [email protected]
Details of the Processing
Nature and Purpose of Processing.
Inkit will Process Personal Data as necessary to perform the Services pursuant to the Agreement, as further specified in the Documentation and as further instructed by the Customer in its use of the Services.
Duration of Processing.
Subject to Section 7 of the DPA, Inkit will Process Personal Data for the duration of the Agreement, unless otherwise agreed upon in writing.
Categories of Data Subjects.
The Customer may submit Personal Data to the Services, the extent of which is determined and controlled by the Customer in its sole discretion, and which may include, but is not limited to, Personal Data relating to the following categories of Data Subjects:
Type of Personal Data.
The Customer may submit Personal Data to the Services, the extent of which is determined and controlled by Customer, and which may include, but is not limited to, the following categories of Personal Data:
Details relevant for Appendix 1 to Standard Contractual Clauses
Data exporter. The data exporter is the Customer or a Customer Authorized Affiliate, i.e., a company that wishes to manage its customer engagement via the Services.
Data importer. The data importer is Inkit, a company that processes Personal Data upon the instruction of the data exporter in accordance with the terms of the Agreement.
Data subjects. The personal data transferred concern the following categories of data subjects: the data subjects listed above in “Categories of Data Subjects.”
Categories of data. The personal data transferred concern the following categories of data: the categories of data listed above in “Type of Personal Data.”
Special categories of data (if appropriate). The personal data transferred concern the following special categories of data: N/A.
Processing operations. The personal data transferred will be subject to the following basic processing activities: the Personal Data transferred is stored by the data importer and accessible by the data exporter within a web interface to enable the data exporter to transfer the Personal Data to third-party service providers, such as third-party printing companies and mailing companies.